Frequently Asked Questions About Pool Fences

How do you put the fence up and take it down after it is installed?

Simple. To take your fence down, unhook the eye & hook systems to release the tension in the fence. Then pole by pole, remove each from the plastic ground sleeve. The plastic ground sleeve protects your feet while the fence is down and preserves the hole for putting the fence back up.

To put your pool fence back up, put each pole in its plastic ground sleeve covered hole one at a time. Then re-hook the eye & hook systems and your done. Your fence is back up and protecting your loved ones.
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Is it easy to install?

Very. The main part of the installation is drilling your holes and we have made this as simple as possible using two tools unique to the drill alignment tool and the cardboard template. The cardboard template gives you the exact distance between two poles and two sections of fence. Mark the holes using the template and now you're ready for drilling. The drill alignment tool holds your drill at the angles you need. A quick adjustment and you can go between drilling straight up and down and drilling at a 5-degree angle. This cuts your error rate and time drilling per hole. We estimate you will spend about 1 minute per hole. +See More

How long does it last?

A lifetime. Our fences all come with a lifetime warranty so you can be sure it will be standing strong for many summers to come.

Can I fill holes in my concrete if I make a mistake?

Yes, we suggest using non-shrinking epoxy concrete. This will give you the best results without divoting after drying. If regular concrete is used, divots may form where you filled your hole.

My shipping seems high, is this shipping price accurate?

We strive to get your fence to you in a safe, timely, and convenient manner. The fence is shipped via UPS to provide you with full tracking capabilities as well as residential delivery. Because of the weight of fence when rolled for shipping, your fence will most likely be divided into a couple of medium weight packages. If a gate is ordered, you may notice a jump in the shipping cost. The gate must be shipped by itself and is considered an Oversized package. Overall, you will find our fence prices combined with shipping costs still save you a lot of money from having it installed, as well as give you the highest quality fence available. +See More

How long is the alignment tool rental for, how does it get to me and back, and what should I know about renting tools?

Our alignment tool rental, as well as the drill and drill bit rental, is for one weekend. You may receive your tools any day during the week but since most people are doing the installation on the weekend we give you through the following weekend. All of our tools are shipped with pre-paid return labels for returning the rental tools to our location. You can bring the tools to a UPS store or give them to a driver along their route. If you call for a pickup UPS may charge you a convenience fee. We are not hardliners on the rental periods however, this is not how we want to make money; we make money by you being a happy customer that got their project done easily and cost efficiently and then tell all your guests just how easy it was. If it rains or if something comes up, let us know, in most cases we make exceptions and can give you an additional weekend at no cost. +See More

What is the difference between getting a self-closing, self-latching gate and using the joining of two sections as an entrance?

The self-closing, self-latching gate adds safety and convenience. Safety because you don't need to remember to close the section behind you. Convenience because it is as simple as opening a door to get into your pool area.

Can your fence be placed in a wood deck?

Yes if you make some modifications. You would want to go beneath the deck and add a board in the line of where the fence will be placed. Most of the time, if you use a 2x6 and deck screws that are 3" you can screw upward into the bottom of the deck without going all the way through. What this does is give you at least 4" of depth for the base of your poles to sit in. Then on each end of the fence (most fences on decks are blocking an area and not making a full circle) you need to attach the ends of the fence to a fixed structure, like a railing. This will help to create tension and keep your pool area secure. You will need an extra hook and eye for this. +See More

User Agreement guarantees satisfaction and we will refund the purchase price of any in- stock item that the buyer is not 100% satisfied with. We will accept returns within 30 days from the date of purchase. All returned items are subject to a 15% restocking charge. Buyer must return the item in the same condition that we shipped it in, with return shipping pre-paid. Custom made or special ordered items may not be returned. +See More

How do I make an opening if I don't purchase a self-closing self-latching gate?

It's as easy as 1,2,3. Plan your fence to have two sections of fencing meet at the point you want to have an opening. Then drill an extra hole next to the second to last pole on one or both of the converging sections, depending if you want the opening 3 or 6 feet.

To open your gate, follow the pictures below.

  • 1. Unhook the eyehook system.
  • 2. Take the pole out of its hole.
  • 3. Roll up the fence and place it in the second hole drilled earlier.

Repeat this for the opposite section for a 6-foot opening.


How do you install a fence on steps?

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When measuring, measure the length of each step and add 2 inches to it. If there is some overhang from the previous step, stand a broom stick straight up to see where your pole will go on the inside part of the step, and measure from the inside of the broom stick to the outer edge.

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You will have to cut the fencing to an inch past the length of your step on each side. Always use a straight edge when cutting and measure at both the top and bottom. Fold the last inch over and sandwich that piece between the pole and the outer curved panel that screws into the pole. Next drill one hole at the beginning of the step and end of the step. There should be two poles butting up next to one another, the one at the beginning of the lower step and end of the upper step. Connect these two poles to have one continuous fence. You will have to purchase extra poles to create the smaller sections.

How does your fence compare to others on the market?

There aren't many other brands that are comparable to ours. The fact that ours is a do-it-yourself system saves you a lot of time and money from finding an installer but it also forced us to make an engineering change from everyone else's pool fence, stainless steel rods, and this makes all the difference in the world. The stainless steel rods go about 6" up the pole, giving maximum support at the base of the pole where the most amount of pressure will be exerted on the pole, giving our poles strength above most others. Also the stainless steel rod allows smaller holes to be drilled using a hammer drill rather than a core drill, which is difficult to find for rent and very expensive. The third benefit of the rod is it can be bent slightly but would take extreme force to break. What you find with all aluminum poles is the pressure and bending causes them to snap at the base (where the pole protrudes from the cement) after a few years. This is similar to if you move a paper clip back and forth enough at the same location. Steel does not have the same result. The mesh can withstand the pressure of a grown adult leaning against it, is mildew and UV resistant, and is lined on all four sides. +See More

So to simply answer your there is no comparison to a fence.

When do I need the extra parts?

Hook and eyes are needed every time you split a fence section into two sections. For example, if you are creating steps, you will need 2 hook and eyes for each step. You also need an extra hook and eye if you are not making a full circle around your pool. You will need one extra to attach to an adjacent wall or fence. The hook and eyes can go straight into wood, for cinder block, brick or stucco you will need to purchase screw anchors at a hardware store. Poles are needed any time you are going to split a section. If you are splitting the section where there is a pole already then only one extra is needed. If you are splitting a section where there is no pole two extra poles will be needed. Dirt spikes are intended for one or two poles in planter areas, you will need one for each pole. If you want to place your entire fence in a grass area we suggest pouring sufficient concrete footers, letting them dry, and then drill your post hole in the footer. Trying to set the pole in a wet foot will most likely result in a fence that is not plum. Footer size would depend on the soil in your area. +See More

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